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Jaguar is Last in J.D. Power’s Initial Quality Rankings

» Posted June 21, 2019Resources | Share This Post

Jaguar is a luxury carmaker that promotes itself as a bastion of sophisticated and tasteful passenger vehicles.

Tell that to owners and lessors of new Jaguar models.

The British car company ranked dead last in this year’s J.D. Power and Associates Initial Quality Study.  The annual review is based on feedback from owners and lessors who have had their cars for 90 days or less.

Jaguar owners and lessors reported 130 “problems” per 100 vehicles, according to J.D. Power. That was the most among 32 brands and more than one-third higher than the industry average.

J.D. Power polled more than 76,000 owners and lessors of 2019 model cars for the survey.  It asked participants more than 230 questions to probe their thoughts on a wide range of quality factors, including driving experience, controls and features, navigation, engine, seats and exterior.

The survey probed for two types of “problems.”  The first—“failure to operate”—refers to car features that are either inoperable or don’t work as intended.  The second—“difficult to use”—covers elements that are confusing or otherwise tough to operate.

“Some traditional problems crept up this year including paint imperfections, brake and suspension noises, engines not starting and the ‘check engine’ light coming on early in the ownership experience,” Dave Sargent,”  J.D. Power’s Vice President of Global Automotive said in a press release announcing the results.  “Also, more people are having issues with their advanced driver assistance systems, which are critical for building consumer trust in future automated vehicles.”

Genesis ranked highest among customer satisfaction, with 63 “problems” reported per 100 vehicles.  It was followed by Kia (70), Hyundai (71) and Ford (83).  Rounding out the bottom with Jaguar were Alfa Romeo (118), Mitsubishi (121) and Land Rover (123).

How the California Lemon Law Works

As the J.D. Power survey shows, a wide range of cars are often sold or leased with a number of defects.  Those problems can range from defective paint jobs to engine and transmissions issues that can raise serious safety hazards for anyone in the car and on the road.

The California lemon law offers some important legal protections for car owners and lessors in the Golden State.  Generally, it requires car manufacturers to repair vehicles while they are under warranty.  It also forces manufacturers to reimburse owners and lessors for the purchase price and other costs in the event that those repair efforts are not successful.

Talk With an Experienced California Lemon Law Lawyer

If you are a California car owner driving a lemon, an experienced attorney can help you understand your rights and weigh your options.  The California lemon law attorneys at the Bickel Law Firm have represented hundreds of clients in defective vehicle cases across the state.  We work aggressively to resolve these cases for the people that we represent.

Our offices are conveniently located in San Diego, Los Angeles and San Francisco.  Call us at (888) 800-1983 or contact us online to speak with an attorney.


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